FAQ

Payment

What payment methods do you accept?

We accept the payment by Paypal.

Where is my refund?

We aim to process refunds within 1-3 business days Please note, however, that your bank may take several days to process the payment back into your account. With that said, please allow up to 7 working days before getting in touch about your refund. We’ll contact you by email to let you know when your refund has been processed.

Headset

GS510 2.4G Wireless Headset Manually Pairing with Wireless Adapter

The headset and wireless adapter are already paired together for first-time use. If manual pairing is necessary, follow the steps below to pair the headset and wireless adapter together.

  • Make sure the headset is powered on.
  • Plug the USB wireless adapter into the PC, PS4/5. The USB wireless adapter LED will be fast blinking.Long press the headset power button for 3 seconds to enter the pairing mode. The headset lighting will be fast blinking.
  • When both the USB wireless adapter LED are solid, pairing is completed.

GS510 2.4GHz Wireless Using with PC

Connect the wireless adapter to a USB port on the PC.
Power on the headset.
When the wireless adapter status light is solid, the headset is now connected to the adapter.

To ensure the headset is configured correctly on the PC, follow the steps below:

1. Right-click on the sound icon on the system tray and select Sounds
2. On the Playback tab, right-click on Speakers SOMIC STINCOO GS510 and select Set as Default Device.
3. On the Recording tab, right-click on Headset Microphone SOMIC STINCOO GS510 and select Set as Default Device.

 

GS510 Wireless Charging Tutorial

When the headset is connected to a charger with the USB charge cable, the battery indicator LED will indicate the charge status. The headset will take approximately 2.5 hours to fully charge.

 

Battery Indicator LED  Chariging Status
Solid green 100%-50%
Solid orange 50%-10%
Orange(fast blinking) <10% charged

GS510 Wireless Nintendo Switch Compatibility

Option 1

You can connect the wireless adapter to a side USB port on the Nintendo Switch dock.

Then, Power on the headset.

Finally, when the wireless adapter status light is solid, the headset is now connected to the adapter.

Option 2

You connect it to the headphones connector on the Switch console By using a USB-C adapter (not included in the package), or using the included 3.5mm cable.

Note: When you use the 3.5mm wired cable, the headset will disable the RGB light, you could only adjust the volume +/_.

GS510 Wireless PS4/5 Compatibility

Connect the wireless adapter to a front USB port on the device.

Power on the headset.

When the wireless adapter status light is solid, the headset is now connected to the adapter.

To ensure the headset is configured with the most optimal settings on the PS4/5, follow the steps below:

From the main menu, go to Settings > Devices > Audio Devices
Set Input/Output Device to Headset
Set Output to Headphones to All Audio
Set Volume Control (Headphones) to 100% volume

Is the GS510 Wireless Compatible with Xbox?

Only in the wired mode, it will work on Xbox.

To use the headset with Xbox, please use the included 3.5mm cable directly to the Xbox controller.
* If your Xbox controller does not have a 3.5mm jack, you will need the Xbox One™ Stereo Headset adapter (not included) that plugs into the Xbox controller. 

Note: when you use the 3.5mm cable on the headset, the RGB light will be disabled.

 

 

GS510 Wireless RGB Light

Light on/off

Click the touch area 3 times to turn on/off the RGB light.

Light color switch

Press the touch area for 2s to switch the color.

 

 

Why my GS510 can't change the RGB color?

For the GS510 collection, only the 2.4GHz wireless, Bluetooth, USB wired, and GS510 Pro versions, these four types of headsets have RGB light effect. if you buy the 3.5mm wired version, it only has white light color instead of RGB.

 

When you buy the RGB headset and the light doesn't work, please try the following steps:

  1. Make sure install the speaker tags on the right side. for 2 pairs of the spearker tags, there's a "left" and "right" mark on the cover.
  2. Make sure press the touch area instead other area.

if you have tried the above and nothing change, please contact us via email for further support.

 

 

 

 

GS510 Bluetooth Setup

Press and hold the power button for 2 seconds. The headset power button LED will rapidly blink blue.

In your device’s Bluetooth settings, scan for available devices and select “SOMIC STINCOO GS510”.

When the power button LED is solid blue, the connection is successful.

 

Controls

  • Answer/End Call
    • Press the power button once to answer the call
    • Press the power button twice to end the call
    • During a call, short press the power button once to hang up the call
  • Play/Pause Music
    • Press the power button once

Note:

if you use the 3.5mm cable, all functions are disabled. You can only adjust the volume +/- and mic setting.

 

 

What is the difference between GS510 Pro and GS510 2.4GHz wireless?

The headset portion of both products is identical. From the 50mm speaker drivers to the RGB effect and 7.1 surround sound etc, everything is exactly the same.

The difference lies in the wireless connection.


The GS510 Pro has dual wireless, which includes high-performance 2.4GHz wireless+Bluetooth 5.0. Your next-upgrade headphone to play your best!

The GS510 2.4GHz wireless, as the name implies, boosts the high-performance 2.4GHz wireless.

 

 

Orders

How to check my order?

As soon as we ship your order from our warehouse we will send you an email with your tracking number.

After seeing the tracking number, you could go to this website :https://www.aftership.com/en/track and see more details.

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