Question: How do I clean my Somic headset?
Answer: We cannot say with certainty what type of dirt and debris may be on your product, or how certain cleaning products may react with it, but we have had good luck cleaning Somic products using commonly available monitor cleaning wipes. To clean the body of your Somic headset please take a monitor wipe and use gentle wiping motions. Do not scrub the surface of your Somic headset.
When cleaning the ear-pads on your headset, take extra care to not get any liquids inside the ear cup and onto the speaker itself, as this may damage your headset.
Question: Do the gaming headsets work with PS3 and PS4?
Answer: Sorry that the headsets can’t be used with PS3. For PS4 there is no problem with USB plug, but it is only stereo sound and no virtual 7.1 surround bass.
Question: My computer has no CD-ROM device, what can I do with the headset driver?
Answer: You can download the driver from Somic website here.
Question: Do you have any headsets with vibration function?
Answer: Yes, such as G909 and G95X. They are adopting a Germany vibration unit giving you wonderful vibration experience.
Question: My microphone is not transmitting my voice.
Answer: Please ensure that the microphone is not muted in your operating system and that the USB sound device is selected as the default recording device in the Audio Control Panel.
Question: My headset is not producing sound.
Answer: Please ensure that the headset is not muted in your operating system and that the USB sound device is set to be the default playback device in the Audio Control panel.
Question: What is the difference between real 5.1 and virtual 7.1 surround sound?
Answer: Real 5.1 surround sound consists of totally 8 small speakers which are build in the headset (4 each side). Virtual 7.1 surround sound consists of 2 stereo speakers which are simulating through a sound-chip the virtual surround sound. With real 5.1 you have in detail more clear and detailed surround sound but because of the smaller speakers the sound quality cannot be compared to a stereo system with 2 main speakers. With virtual 7.1 you have a good sound quality while the details of the surround sound is not so outstanding compared to real 5.1.
Question: What is 5.2 surround sound?
Answer: 5.1 surround sound consists of a center, left, right, side left surround, side right surround and the sub-woofer channel.
5.2 surround sound consists the same adding another channel for the sub-woofer sound which means you have now a left and a right sub-woofer channel for real surround bass.
Question: My Somic headset is out of warranty. Is there any way it can be repaired?
Answer: Somic products are designed to work well beyond when the warranty has expired. However, If you feel your headset is having issues we first suggest trying the headset on another computer/source to insure the issue is with the headset and not something within the computer system or source. If you have narrowed the issue to the headset itself there is not really a cost effective repair center that would be able to assist you. We are unable to supply any internal parts or repair guides, but for more details of the product please don't hesitate to contact us by email to email@example.com
Question: How can I contact with Somic?
Answer: If you were unable to find the answer to your question(s) in our FAQ, please don’t hesitate to contact us by email to firstname.lastname@example.org
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