Do you ship overseas?

Not yet! The following countries are available to ship: Austria, Australia, Canada, France, Germany, Italy, Luxembourg, Spain, Poland, the Netherlands, Ireland, Belgium, Sweden, the United Kingdom and the United States. More countries will be available soon, so stay tuned!

How long will it take to get my order?

It usually takes 2 working days to process your order.(expect weekend and holidays)Packages usually arrive at your destination within 2-7 working days, if the item was shipped from our warehouses in the US, UK, EU, Canada, and Australia. (while the item is in stock in the above warehouses.)If the item was shipped from China (the item is out of stock in the overseas warehouse), it may take 10-15 business days (shipping times do vary due to location

Is the return process different if I ordered through Amazon?

There is a difference in return processes between ordering on Amazon and ordering directly at itsomic.com.If you purchased directly from itsomic.com, then we will handle all aspects of your order and you can contact us by email or chat for assistance with returning your headset.If you purchased a somic headset through Amazon, then follow these steps to begin your amazon return:Log into your Amazon accountGo to the Amazon return page at https://wwww.amazon.com/returns/orderFind your item in the listClick "Return or Replace Item"Amazon will help start to arrange return shipping.