Cancellation

If the order is canceled, you will get a full refund. We cannot cancel the order if the product is already shipped out. 

Exchange

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at itsomic@163.com.

Return

We offer a 100% satisfaction guarantee on all our products bought from official online shop. If you are not satisfied with your purchased products, we are happy to refund your item within 30 days after delivery of goods. 

There is a difference in return processes between ordering on Amazon and ordering directly at itsomic.com.

If you purchased directly from itsomic.com, then we will handle all aspects of your order and you can contact us by email(itsomic@163.com)for assistance with returning your item. Please email us in advance by giving your order confirmation number.

If you purchased the somic headset through Amazon, You can begin that process by logging into your Amazon account and submitting the return and refund request on your order. We recommend chatting with Customer Support to see what they can help you with.

 
Note
If the return is caused by the consumer, consumer should be responsible for the shipping fee.
If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.

Refund

Once your return is received, we will notify you of the approval or rejection of your refund. If it’s approved, then the refund will be processed to your credit card or original method of payment, within a certain amount of days.

Late or missing refund

If you haven’t received a refund yet, first check your bank account again. There is often some processing time before a refund is posted. If you’ve checked your account or contacted your bank company and you still have not received your refund, please contact our Customer service at itsomic@163.com.